TERMS AND CONDITIONS
REFUND AND RETURNS POLICY
If for any reason you are dissatisfied with your product please contact us immediately upon receipt of goods to discuss the possibility of a refund. Given the nature of our products we are not able to accept any returns (unless a recall has been issued).If the fault is ours we will offer a full refund of the purchase price (exl. postage). For any other reason*, a partial refund or store credit may be offered at the discretion of Melbourne Cookie Creations. In any case please email us and we will aim to resolve any issues promptly.
For Custom orders placed via email: We do NOT offer a refund of your deposit as this is our promise to you that your booking will be given priority. The balance will only be refunded if we are given MORE THAN one weeks notice of cancellation from the date you require your cookies.
*Please note we do not accept responsibility for late arrival of your purchase as a reason for refund as we suggest your orders be placed a few days ahead of your actual event date.
SHIPPING LIABILITY POLICY
Please consider your purchase carefully as we DO NOT hold responsibility for any loss or damage to your order once it has been shipped. By processing your payment (or through payment of your deposit for custom orders) you automatically confirm that you have read and accepted these conditions.