REFUND AND RETURNS POLICY
If for any reason you are dissatisfied with your product please contact us immediately upon receipt of goods to discuss the possibility of a refund. Given the nature of our products we are not able to accept any returns (unless a recall has been issued).If the fault is ours we will offer a full refund of the purchase price (exl. postage). For any other reason*, a partial refund or store credit may be offered at the discretion of Melbourne Cookie Creations. In any case please email us and we will aim to resolve any issues promptly.
For Custom orders placed via email: We do NOT offer a refund of your deposit (50% of purchase price) as this is our promise to you that your booking will be given priority. The balance will only be refunded if we are given MORE THAN one weeks notice (or 2 weeks in peak periods i.e. Christmas/Easter) of cancellation from the date you require your cookies.
*Please note we do not accept responsibility for late arrival of your purchase as a reason for refund as we suggest your orders be placed a few days ahead of your actual event date.
COVID-19 CANCELLATION POLICY
ln the event you are placed into lockdown and it prevents you from holding your event please contact ASAP. If we have not yet begun your order we are happy to provide you with a credit moving forward or refund if sufficient notice is provided. We will not however refund any moneys that have already been used to purchase custom items such as stamps or packaging or if large quantities of ingredients have already been purchased to complete your order.