-LIMITED XMAS RELEASE - SHOP TEMPORARILY RE-OPENS TODAY 29/11/12 AT 4.30PM

FAQs

DO YOU HAVE A MINIMUM ORDER?

We have a minimum order of six cookies medium or regular cookies and twelve of our mini's.

WHAT HAPPENS IF I NEED TO CANCEL?

If you need to cancel unfortunately, we do NOT offer a refund of your deposit as this is our promise to you that your booking will be given priority. The balance will only be refunded if we are given MORE THAN one weeks notice of cancellation from the date you require your cookies.

 

ARE THERE ANY PACKAGING COSTS?

All our cookies come individually packaged in clear cellophane bags for freshness as a standard inclusion. If you would like an alternate packaging option such as ribbon or individual boxes, please get in contact with us and we can give you a quote.

 

DO YOU OFFER BULK DISCOUNTS FOR LARGE ORDERS?

The size of the order has no impact on our ability to produce your cookies any cheaper therefore we don't offer discounts for bulk purchases. We do however run promotions regularly via our e-newsletter. To receive these special offers and find out about whats happening at Melbourne Cookie Creations join our Cookie Lovers Community here.  

 

HOW LONG DO YOUR COOKIES LAST?

Our cookies last up to 12 weeks if kept inside their sealed package . Once opened, they should be consumed within 24 hours to ensure freshness.

 

HOW SHOULD I STORE MY COOKIES?

Cookies should be stored in a cool dry place away from direct sunlight to avoid discoloration or damage. i.e. dark cupboard or pantry. Please do not refrigerate as the fondant may sweat.

 

ARE YOUR COOKIES LABELLED WITH ALLERGEN INFO?

All our cookies come individually labelled with all ingredient and allergen information. While our cookies don't include items such as eggs/nuts, it should be noted that our  kitchen is a home kitchen therefore traces of common allergens may exist in the final product.

 

CAN I SEND COOKIES TO SOMEONE ELSE AS A GIFT?

Yes, you most certainly can. If you wish to send a note with your order please pop it in the extra comments section of your order and make sure to provide their delivery address at checkout.

 

HOW DO I SELECT A DELIVERY DATE?

Please use our date selector which you will find at checkout. If no date is selected your cookies will be shipped as soon as your order is ready (approx 3-5 business not including shipping time).* You will receive shipping info on dispatch of your package.

*We will endeavor to contact you first to confirm a date, if possible.

If you forget to select a date, please email us as soon as possible. Unfortunately, if your package has already been shipped we cannot accept any returns.